Shipping policy
Processing & Handling
Orders are processed Monday–Friday, excluding holidays. Orders received after 12:00 PM ET are processed the next business day. Ship times vary by product — the estimated availability for each item is shown on its product page. In-stock items usually ship within a few business days; special-order and non-stock items take longer and may be drop-shipped from the manufacturer. Availability can be affected by supply-chain conditions and order quantity; contact us any time to confirm a current ETA.
Shipping Methods & Cost
Shipping is calculated at checkout based on the items ordered and the destination. Standard orders ship via ground service, with expedited options (Next-Day and 2nd-Day Air) available where offered. Estimated transit times after an order ships: Ground, 2–7 business days; 2nd-Day Air, 2 business days; Next-Day Air, 1 business day.
Large & Freight Items
Heavy or oversized items (for example, exam tables and furniture) ship by freight truck and cannot be shipped by FedEx or UPS. For these items we will email you a freight quote, and your order will not be processed until you approve the shipping charge by reply. You can also request a freight quote in advance — just contact us.
Delivery & Security
A signature is required for delivery, so please make sure someone is available to receive and sign for your package. If you won’t be available, contact us before ordering so we can help avoid delivery problems. To protect against fraud, we ship only to the billing address verified by your credit card. If you need to ship to a different address, please contact us for assistance.
Free Shipping
We occasionally offer free shipping on selected items — look for the free-shipping label on those products. Free shipping applies to ground service within the continental United States (excluding Alaska and Hawaii) and does not apply to heavy or oversized items that ship by freight.
International Shipping
Not all products can be shipped internationally. Whether an item can ship outside the United States depends on the product — some manufacturers do not permit their products to be exported. Please contact us before placing an international order so we can confirm eligibility. For international shipments, the customer is responsible for clearing goods through customs and for all duties, taxes, clearance fees, and customs charges in the destination country. If a shipment is returned to the United States because it could not be cleared through customs, the customer is responsible for all associated charges, including return shipping, and original shipping charges are non-refundable.