Returns & RMA
We want you to receive exactly what you ordered, in perfect condition. If something isn’t right, here’s how returns work.
Return Window
Eligible items may be returned within 15 days of the date you receive your order. Returns are not accepted after 15 days.
Condition & Requirements
- Items must be in new, unused condition, including the original box, packaging, manuals, and all accessories.
- All returns require prior authorization. No return will be accepted without an RMA (Return Merchandise Authorization) number.
- Returns must be shipped back to HOSPEQ prepaid. If an item arrives back not in new condition, it cannot be accepted.
When these conditions are met, eligible returns within 15 days are not charged a restocking fee.
How to Start a Return
- Contact us at CS@HOSPEQ.COM or 1-305-740-9062 with your order number to request an RMA number.
- Pack the item securely in its original packaging with all manuals and accessories.
- Ship it back to us prepaid, with the RMA number clearly marked.
- Once we receive and inspect the item, we’ll process your refund to the original payment method.
Items That Cannot Be Returned
- Special-order products — no returns or exchanges (see below).
- Sterile or single-use instruments that cannot be returned once opened or used, per manufacturer policy (for example, certain Miltex, Meisterhand, and Padgett instruments). Please inspect before opening.
- Personal / hygiene items (for example, pessaries) that cannot be returned once the package is opened, for health and hygiene reasons.
Damaged, Defective, Missing, or Incorrect Items
Please inspect your order on arrival. Any claim for missing, damaged, incorrect, or defective goods must be reported within 3 days of receipt so we can make it right promptly.
Special Orders
Special orders may require a non-refundable deposit of 25% to 50%, depending on the product and order. Special-order items are not eligible for return or exchange. We’ll always confirm any deposit and special-order terms with you before processing.